Monitoring, patching and everyday help, on plans with the prices published below. One number to call, answered by someone who knows your setup.
Monitor$10/workstationProtect$35/userManaged$125/userMonthly, plus HST · charities 20% off
Managed servers and everyday IT support across Ontario. Tested backups, installed patches, safer networks, and a real person who already knows your setup.
We look after the machine everything else depends on — the Windows server in your back room or your virtual machines in the cloud. Monitored daily, patched on a schedule, backed up and restore-tested, and reported on every month.
The rest of it: laptops that won't print, email that stopped syncing, a new hire starting Monday, an ex-employee whose accounts need closing. One place to call, and someone who already knows how your office is set up.
Most server disasters announce themselves weeks in advance — a drive filling up, a backup that stopped finishing, a VM that never came back after a reboot. We check for all of it, every day.
Free space on every volume, trended over time, so we replace or clean up long before a drive fills and the server stops.
Load and memory pressure tracked continuously — the early warning that a server is running out of room to work.
Did last night's backup finish? How many recovery points exist, and how far back can you roll? We check, and we test-restore.
Every Hyper-V guest checked for the right state and a healthy heartbeat, so a quietly stopped VM never goes unnoticed.
Antivirus definitions, drive encryption, Windows activation, and pending security updates — confirmed, not assumed.
Critical and error events reviewed and grouped, so recurring hardware or service faults surface as a pattern, not noise.
Not “we'll take a look sometime.” Every pass is a documented checklist, ticked off against live data from your server, and kept as a record you can read.
Items we can confirm from live server data are verified automatically. Everything else stays a manual tick by a human — deliberately. We never want a tool claiming work it didn't actually do.
Every request gets logged so nothing quietly falls through — but you are never a number in a queue. No scripts, no explaining your own setup every time you call. We keep your environment documented so whoever picks up already has the context.
Charities and non-profits carry the same technology risk as any business, usually with a fraction of the budget and nobody whose job it is to worry about it. Our monthly plans are 20% off for charities and non-profits, and we'll help you claim the discounted and donated licensing you're already entitled to through the Microsoft and Google non-profit programs.
Ask about non-profit pricingMost new clients don't know exactly what they have. That's normal — it's where we start.
We start with a conversation and a walk through what you're actually running — servers, backups, accounts, licences. Enough for us to quote honestly, and for you to know what you're saying yes to.
Monitoring goes on, gaps get closed, and everything is documented in plain language — so nothing about your business lives only in one person's head.
Daily checks run on their own. The monthly, quarterly, and annual passes happen on schedule, after hours where they need to be.
Every month you get a short, readable report: what we did, what we found, what's trending the wrong way, and what we suggest doing next.
$10/workstation /mo
Servers $40 each. $100 a month minimum.
You have IT help. You want an early warning.
$35/user /mo
Monitoring plus the protection most offices skip.
$125/user /mo
Servers +$150 each. 5-user minimum.
We are your IT department.
Straight answers about what's covered, where we work, and how it's priced.
Yes. Alongside our software and design work, Common Good Labs provides managed server monitoring and maintenance, and everyday IT support for small and medium businesses and non-profits. That covers Windows servers and Hyper-V virtual machines, backups and restore testing, Microsoft 365 and Google Workspace, networks and Wi-Fi, workstations, and staff onboarding and offboarding.
We provide on-site IT support in St. Marys, Stratford, and across Perth County, Ontario, and remote support for clients anywhere in Canada. Server monitoring and maintenance is done remotely, so distance is not a barrier.
Our agent reports daily on free disk space and growth, CPU and memory use, server uptime, pending Windows Updates and required reboots, backup completion and available recovery points, Hyper-V virtual machine state and heartbeat, antivirus definition age, drive encryption and Windows activation, and critical or error events in the Windows event log. Anything outside safe thresholds raises an alert to us.
We do not just check that a backup job reported success. On a quarterly schedule we restore a real file from the most recent recovery point and verify it, which is the only way to prove a backup is genuinely usable. The result is recorded in your maintenance run and in your monthly report.
Yes. Charities and non-profits get 20% off our monthly plans. We also help you make the most of non-profit technology programs such as discounted or donated Microsoft 365 and Google Workspace licensing.
Our prices are published. Monitor is $10 per workstation and $40 per server, with a $100 monthly minimum. Protect is $35 per user, with support billed hourly. Managed is $125 per user, plus $150 for each server, with a 5-user minimum, and includes remote help during business hours. All prices are in Canadian dollars per month, plus HST, and charities and non-profits get 20% off. Onboarding is quoted separately, once we've seen what you're running.
No. Many IT support and server management clients have never had a website or app built by us. If you just need someone reliable looking after your server and your team's day-to-day technology, that is a perfectly good place to start.
Something not answered here? Email hello@commongoodlabs.ca or call (226) 779-4828.
We're in St. Marys, and we drive. These are the areas we cover in person — remote support reaches anywhere.
Also covering Atwood, Ayr, Baden, Cambridge, Elmira, Embro, Granton, Ingersoll, Kirkton, Kitchener-Waterloo, Lakeside, Listowel, Milverton, Mitchell, Monkton, New Hamburg, Norwich, Palmerston, Sebringville, Shakespeare, St. Marys, Stratford, Tavistock, Thamesford, Thorndale, Tillsonburg, Woodstock. Not on the list? Ask — the answer is usually yes.
Tell us what you've got and what's been going wrong. We'll walk through it with you and come back with a straight answer and an honest quote.
